I had the pleasure to install Cisco Desktop Agent (CAD) on some Windows 8.1 workstations.ย ย The version of CADS we have and what is out at this time is not compatible with Windows 8.1.ย Cisco lists compatibility up to Windows 7.ย Sure enough a regular install failed with a warning box stating this software was not compatible.
I did some quick online research and found an article on how to install CADS on Windows 7, which was then not natively compatible.ย I took the leap and tried the same thing for Windows 8.1 and voilaโฆsuccess!!ย Here are the details that I found below: (all Kudos to this siteย Linked Below!)
Installing Cisco Agent Desktop and Supervisor on Windows 7
http://www.lphelps.com/archives/2010/04/installing-cisco-agent-desktop-and-supervisor-on-windows-7/
- The install of both the CAD and CSD are from .MSI files.ย Copy the two .MSI installers to the Windows 7 machine.
- Right-click the MSI file and choose โTroubleshoot Compatibilityโ
- Wait for the wizard to give you a suggestion.ย It should say Windows compatibility mode: Skip Version Check.
- Then click โStart the Programโ button
- The installerย will thenย start successfully on Windows 7
- If it works correctly, click Next on the Troubleshoot Compatibility Wizard and it will ask you to save the new setting, click Save.
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